Streamline your customer contact with better information about them

Posted on : Wed, 16 Sep App: ContactMetrics

If you run a business that relies on close contact with your customers it can be frustrating and time consuming to start every conversation that you have with them from scratch. ContactMetrics gives you advance knowledge of the customer's particular circumstances when they contact you - leading to a much smoother business transition and a better understanding of their enquiry. This analytical form building application lets you create and collect contact and customer information, using simple drag and drop technology, so you can receive a detailed analysis of things like location, operating system and pages viewed so that you can be one step ahead of the game.   ContactMetrics is a 'software-as-a-service' business application that is ideal for any business that relies on online inbound marketing or engages in online customer support. It lets you create and customize a good looking contact form and embed it easily in your website in minutes. This simple to use set of tools uses familiar drag and drop 'form builder' technology to create submission forms of all kinds. These forms will then also give you a detailed analytics report about a sender whenever they submit a query. You can find out their location, how they found your site, what specific pages on your site they viewed and their browsing history as well as a whole lot more. The concept here is to help better understand our customers' needs, solve their problems and, of course, to help to close sales. ContactMetrics helps to anticipate problems that may be caused by a customer's location, their browser or their operating system as well as helping to identify any potentially fraudulent activity.   Better customer service inevitably leads to better sales figures and ContactMetrics is an easy way to streamline your customer communication and improve your sales figures. It's simple enough really. The app lets you create your own contact form for your website and delivers all the relevant information you might need to help facilitate a sale just that little bit easier. It might be a customer complaint about a product that they have purchased. If it were a Mac product, for example, you could immediately see which system your customer was running. Maybe that customer in Northern Africa might have clicked the wrong button when he was ordering that cold weather clothing. ContactMetrics is in free Beta mode account right now but if you sign up at the moment you will receive preferential pricing when they launch their full, paid accounts in the future.

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